Find answers to the most common questions about our themes, plugins, and services.
How can I download my purchased products?
After a successful payment, you will receive an email with a download link. You can also access your purchased items from your account dashboard on our website.
What is your refund policy?
Because our products are digital, we generally do not give refunds once they are downloaded. However, if there is a serious problem with our product and we fail to fix it, we may consider a refund. For all refund requests, please contact our support team.
Do you provide customer support?
Yes, we do! Our support team is available to assist you. You can reach us via our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
What payment methods do you accept?
We accept various payment methods including bKash, Rocket, Nagad, and local credit/debit cards to make the process convenient for our Bangladeshi customers.
Can I use a single theme/plugin on multiple websites?
Each license is typically for a single website. If you need to use a product on multiple sites, you will need to purchase an additional license or a multi-site license if available. Please check the product details for specific license information.